Grievance management software

Grievances need a controlled process from concern to outcome

A grievance process needs to be handled carefully and consistently. The right system helps keep the record complete, the process visible and the outcome traceable.

Request Demo Access View Resources

Practical guide

What this page covers

Case loggingThe concern, date, people involved and initial details should be captured clearly at the start.

Evidence and meetingsSupporting information, meeting notes and actions need to sit with the case rather than across separate files.

Outcome trackingOutcomes, actions and follow-up dates should be visible to HR and authorised managers.

Governance confidenceA structured process helps reduce drift and gives senior teams more confidence that cases are being handled properly.

Relevant Portal areas

Case & Compliance Management People Conversations Documents & Compliance For HR managers Audit evidence HR Compliance Software

See it in context

The live demo lets you explore Luminar Portal from employee, manager, admin and director views.

Request Demo Open Demo

Common questions

What should a grievance record include?

It should include the concern, relevant dates, people involved, evidence, meetings, decisions, outcomes and follow-up actions.

Why is access control important?

Grievance records are sensitive and should only be available to appropriate managers or HR users.

Can this improve consistency?

Yes. A defined case structure helps managers follow the process more consistently.

Does this help with audit evidence?

Yes. It creates a clearer record of what happened, what was reviewed and what actions were agreed.