Support

Support & user guides

User guides, tutorial videos and in-Portal help, organised by role so people can find the right answer quickly.

Employee User Guide

Day-to-day use of the Portal: logging in, your dashboard, holidays, training, your profile, documents, time & attendance, expenses, appraisals and more.

Available in-Portal once you're logged in

Manager's User Guide

The additional tools available to managers, directors and admins: approvals, team training, compliance registers and reporting.

Available in-Portal once you're logged in

Admin & HR User Guide

The Admin Panel, Portal configuration, security and company-wide reporting, for administrator accounts only.

Available in-Portal once you're logged in

Support routes

Built-in Help Centre

Searchable, HR-approved answers to common "how do I...?" questions inside the Portal.

Step-by-step tutorials

Short videos for common employee, manager, HR, finance, operations and H&S tasks.

Direct support

For setup, rollout or anything not covered in the guides, contact us and we will point you in the right direction.

Tutorial videos

Watch the Portal in use

Short, step-by-step videos are available for common employee, manager, HR, finance, operations and H&S tasks.

Watch on YouTube

Need help now?

Every Portal also has a built-in Help Centre: a searchable library of HR-approved "how do I...?" answers, so day-to-day questions get a trustworthy answer without waiting on anyone.

Can't find what you need, or not yet a customer? Get in touch and we'll point you in the right direction.

Contact us

Documents & Compliance

All three guides, along with every company policy and compliance record, live in one place inside the Portal, so there's no separate document store to keep in sync.