Employees should not need to chase basic information or rely on informal messages for every request. Self-service works when it is clear, useful and connected to the wider process.
Holiday, overtime, expenses, mileage and flexible working routes.
Access relevant documents, policies, training and acknowledgements.
Use We Matter, guidance and audio support where available.
Keep personal details and records easier to access and update.
Watch short videos or request a walkthrough focused on this team’s priorities.